Briefly
Common questions
I am not confident with websites and Telegram. Will that be a problem?
No. The site has large buttons and an ordinary form. In the bot you do not fill in a long questionnaire: you choose a topic and write in your own words.
Where should I send a passport, letters and contracts?
Only in a private message: the bot or a direct message. It is better not to post them in the public group. Then the other participants do not see the documents.
Can I write if I do not know which section to choose?
Yes. There is a contact item and the form on the site. Describe what happened and whether there is a deadline.
Do you issue a loan or arrange insurance on the spot?
No. Credit and financing here is a consultation: to look at the situation and the questions. Insurance is help to understand the contract and the task. There is no promise of approval.
Which languages can we speak?
Russian, Ukrainian and German. Translations usually go between German and Russian, or German and Ukrainian.
How much does it cost?
It depends on the task and the amount of work. Send a short description or the document — after looking at it, you will be told the fee. There is no public price list for every case on purpose: the situations differ too much.
Do I have to be in Trier?
No. The office is in Trier-Süd, but a consultation is also possible by phone and online.